Shipping
DC Woodworking is proud to offer safe and secure shipping throughout the UK. We strive to get your beautiful handcrafted piece to you as quickly and efficiently as possible.
- Standard Shipping: We offer a flat rate of £10 for standard shipping on all ready-made items within the UK. Your order will typically arrive within 3-5 business days.
- Expedited Shipping: For an additional fee, we offer expedited shipping options to get your piece to you sooner. Please contact us directly at [phone number] or [email address] for a quote on expedited shipping.
Important Shipping Information:
- We use secure packaging to ensure your item arrives safely.
- You will receive a tracking number once your order has shipped.
- We are not responsible for any delays caused by the shipping carrier.
Returns
We are confident you'll love your handcrafted DC Woodworking piece. However, if for any reason you are not satisfied, we offer a 30-day return policy for ready-made items.
- To return an item, please contact us within 30 days of receipt at dcwoodcraft651@gmail.com.
- Returned items must be in their original, unused condition and packaging.
- The customer is responsible for return shipping costs.
- Once we receive and inspect the returned item, we will issue a full refund for the purchase price (minus original shipping costs) within 5 business days.
Custom & Bespoke Orders
Please note that custom and bespoke orders are final sale and cannot be returned due to the personalized nature of the work. We will work closely with you throughout the design and creation process to ensure you are completely satisfied with your final piece.
For any questions regarding shipping or returns, please don't hesitate to contact us.
Additional Notes:
- You can consider adding information about international shipping if you offer it.
- For bespoke orders, you can specify that a non-refundable deposit may be required upfront.